Customer Saaaaaatisfaction!

Dear Makers of Kobo eReaders:

First, allow me to thank you for the 100 pre-programmed books included with my reader---although I swear I love the classics, I was surprised to find that there are many, including Mein Kampf which I have not yet read.

Secondly, let me congratulate you on your eReader User Guide.  As soon as I finish my online course at MIT, I'll start to profit from it.  In the interim, I'll get one of my grandchildren to help me.

I am ecstatic at the opportunity to borrow e-books from my local public library to read on my eReader, as I feel obliged to get the most for my absolutely free library card.  Some of your books are free also, for which I thank you, although I do wish there weren't so many Harlequin Romances.  Don't you think that might make me feel as though you're underestimating me?


Your customer service was a delight, even though it took two calls to get my problem solved---it's just that being asked to reset my Reader to its factory condition seemed WAY extreme to me, especially since the agent told me I'd lose all my books, but forgot to mention that they'd stay safely on my desktop.

I would have liked it better if you had devised a not-clunky keyboard, but if you did I'd be tempted to go to your lovely Store more often than I am when I have to find my way around a keyboard using up, down, left and right arrows on the keypad.  However, your lovely quilted back and lightness of being almost make up for that.

Most of all though, I want to thank you for the sophisticated cachet you give me when I open my purple faux-leather Roots case and take the eReader out at a bar.  It never fails to attract inquiries from both inebriated and sober folk.  Actually, it does the same thing on the bus, but it's not quite so pleasant then, and it's hard to feel sophisticated when you only have 18 inches of seat space.  And of course there's no wine.